Organisational structure / Role design and development

We review, document and align your organisational structure with your business plan. We help you develop an Organisational Chart showing clear structure and lines of accountability for easy understanding by employees, stakeholders and others.

Position Description development

We clarify and capture the tasks and performance indicators required of each role – critical in order to align to the appropriate Award or Agreement and to ensure that minimum legal pay rates are met. For employees to perform well it is essential that they have clear understanding of their duties, responsibilities and accountabilities.

Staff Attraction and Recruitment

The process of recruiting is time consuming and expensive. Done correctly, it pays huge dividends in that the best possible candidate is properly matched to a particular role. However, when not done well, both time and money can be wasted in poor outcomes.
We can provide resources to assist in the effective recruitment and selection of staff. Or we can review and propose improvements to your existing processes to support your HR or frontline staff who have recruitment responsibilities.
Our full or partly outsourced recruitment service is customised to your business needs.

Employee Onboarding and Induction

The first impression a prospective employee has of your business starts with the recruitment process and ends with induction. It is imperative that an employee feels welcomed into the workplace and is given all the information they need to get started. Onboarding tools help the business owner convey all the information required to ensure that a new employee has a seamless entry into the organisation and feels welcomed and settled in their new role as soon as possible. We create customised Onboarding Tools and process for you, and can even do it for you (or with you).

We offer an Onboarding and Induction Toolkit, customised to your business which will provide a process and all the required statutory and information relevant to your business to your new employee.

Contract Development and Management

Poorly written or lack of employment contracts can lead to employee confusion and a lack of clarity in their role, rights, entitlements, status and tenure.
There are legislative requirements relating to information which must be provided to employees upon commencement. Non-compliance may result in costly penalties, loss of reputation and potential business.

We can provide straight forward, legally compliant and informative employment contracts, tailored to your business, industry and award requirements. Further, we can assist in documenting agreed changes to an employee’s conditions, whether temporary or permanent, to ensure that compliance is maintained, and that miscommunications or misunderstanding doesn’t occur.

Training and Development

Getting the best from employees is enhanced by providing opportunities for training and development, however, in a small business or a NFP it may not be so easy.

We can design Progression Plans for employees or Succession Plans for roles, including training and development needs and skill development required throughout the journey.

We can also show you how a HRIS system can help keep all employee training and development data in one location and attached to employee records at all times.

Managing Employee Performance

Employees are often the difference between your business and the next. A great employee who is motivated and on top of their game can make for a great customer experience whereas an employee who is operating below par makes for just the opposite. If an employee isn’t performing at their best, there is usually a good reason.

Managing employee performance can be difficult, especially in a small business and is a skill hard to learn.

Balancing employee flexibility against the need for business sustainability is a fine line. Often there are conflicts, misunderstandings or other issues in the workplace which lead to the misalignment of performance expectations. This requires careful performance management as there is often a need for potentially difficult conversations.

We have the expertise to help you get to the bottom of the problem and provide a structure for improvement.

We can develop simple, straight forward processes and guides to make that difficult conversation easier and to help to get the employee back on track, performing well and re-connecting with the team.

Team Building and DiSC Profiling (Accredited Practitioner)

A workplace is made up of many people with different personalities, traits, likes and dislikes.  They all work in distinct ways together.  In essence, it is a melting pot of diverse personalities and work styles.   

Recognising your own work style and that of others is not always easy and may take some coaching.  We can work with you and your team, using the DiSC Profiling Tool, to help everyone identify their own preferences and work styles and how to best collaborate and work with others of similar or different styles to achieve a consolidated and cohesive workforce.

Culture and Engagement Reviews / Surveys

Regular employee surveys when conducted anonymously or by a third party are a great way to determine what is happening in the workplace, under the surface. The results can provide a mine of information to generate ongoing improvements on many levels.

We can customise staff surveys to target any required component of the business (ie roles, responsibilities, workplace environment, processes, leadership, service practices etc).

Once the information is analysed we work with you to devise and workshop solutions to identified concerns and so work towards making your business the best that it can be.

Training and Development

Getting the best from employees is enhanced by providing opportunities for training and development, however, in a small business or a NFP it may not be so easy.

We can design Progression Plans for employees or Succession Plans for roles, including training and development needs and skill development required throughout the journey.

We can also show you how a HRIS system can help keep all employee training and development data in one location and attached to employee records at all times.

Managing Employee Performance

Employees are often the difference between your business and the next. A great employee who is motivated and on top of their game can make for a great customer experience whereas an employee who is operating below par makes for just the opposite. If an employee isn’t performing at their best, there is usually a good reason.

Managing employee performance can be difficult, especially in a small business and is a skill hard to learn.

Balancing employee flexibility against the need for business sustainability is a fine line. Often there are conflicts, misunderstandings or other issues in the workplace which lead to the misalignment of performance expectations. This requires careful performance management as there is often a need for potentially difficult conversations.

We have the expertise to help you get to the bottom of the problem and provide a structure for improvement.

We can develop simple, straight forward processes and guides to make that difficult conversation easier and to help to get the employee back on track, performing well and re-connecting with the team.

Team Building and DiSC Profiling (Accredited Practitioner)

A workplace is made up of many people with different personalities, traits, likes and dislikes.  They all work in distinct ways together.  In essence it is a melting pot of diverse personalities and work styles.   

Recognising your own work style and that of others is not always easy and may take some coaching.  We can work with you and your team, using the DiSC Profiling Tool, to help everyone identify their own preferences and work styles and how to best collaborate and work with others of similar or different styles to achieve a consolidated and cohesive workforce.

Culture and Engagement Reviews / Surveys

Regular employee surveys when conducted anonymously or by a third party are a great way to determine what is happening in the workplace, under the surface. The results can provide a mine of infomation to generate ongoing improvements on many levels

We can customise staff surveys to target any required component of the business (ie roles, responsibilities, workplace environment, processes, leadership, service practices etc).

Once the information is analysed we work with you to devise and workshop solutions to identified concerns and so work towards making your business the best that it can be.

Managing employees out of the business

Sometimes, when you have done all you can to help an employee fit into their role or the business, there is only one option.

I can advise on a compliant process to manage the employee out of the business where necessary and a way to record all the necessary conversations and devise compliant documentation along the way, to ensure the employee leaves the business on the best terms possible.

Disciplinary processes 

When employees do the wrong thing, there is sometimes no choice but to end their employment.  However, there are certain processes that have to be followed in order to maintain legislative compliance.  I advise you on and walk you through these disciplinary processes, ensuring record keeping and documentation requirements are met.

Exit interviews

Understanding why people are leaving is an important tool to identify issues in your business, to improve the workplace and to ultimately improve your ability to retain staff.  I can design Exit Interviews/Surveys for you to complete or I can perform them for you with staff that have resigned.

This gives you an ability to potentially change their mind and retain them, thereby helping to maintain staff stability.